Frequently Asked Questions
Everything you need to know about our products, shipping, and more.
What is the shelf life of your protein snacks?
Most of our products, including the Carb Killa bars, have a shelf life of approximately 12 months from the date of manufacture. You can find the specific 'Best Before' date printed on the back of each individual wrapper.
Are Grenade products suitable for vegetarians?
Many of our products, including several flavors of our high-protein bars and shakes, are suitable for vegetarians. We recommend checking the specific ingredient list and allergen icons on each product page before purchasing.
How long does shipping take and how can I track my order?
Standard shipping typically takes 3-5 business days. Once your order has been dispatched, you will receive a confirmation email containing a tracking link to monitor your delivery's progress.
What is your return policy for food items?
Due to food safety and hygiene regulations, we cannot accept returns on food or drink items unless they are damaged or faulty upon arrival. If you receive a damaged product, please contact our support team within 14 days.
Do you offer international shipping?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery timelines vary by country and will be calculated at checkout based on your location.
How should I store my protein bars?
To maintain optimal texture and flavor, we recommend storing your bars in a cool, dry place away from direct sunlight. Avoid storing them in areas with high humidity or extreme temperature fluctuations.